As crew, when people come on holiday, we observe them as individuals prepared to lather themselves in luxury. Now, cruises appear to be all inclusive, but they are not. You pay one price, you get a cabin and food. If you have a few more cruises under your belt, you might get a few more benefits such as laundry and internet time, but for the most part you can guarantee the amount you paid for a cruise is only about half (minimum) of what you can expect to spend in total. I’m not evening talk shopping and tours, I mean basics. Beverages (alcoholic or non-alcoholic), the odd latte, tipping your room steward and waiter, bottles of water for going ashore, internet time. No matter what angle you look at it from, if you come cruising for a holiday, you’re putting out a pretty penny.
Now, when prices for cruises were high, companies still chose to nickel and dime everyone. All the same charges applied. But the people were different. The prices determined that they were people who could very much afford to be on holiday. People who don’t live paycheck to paycheck, or who have at least saved frugally so they could spend it all on their holiday, prepared for the extra expenses.
What we have now is people who can barely afford the cruise. They come on unknowing of the costs required. They get stressed about money. They get angry at the company for charging on such silly like things such as orange juice. They see workers as part of the company and (while not mindfully, but emotionally) hold them responsible for the company’s lack of initiative to provide extras at no cost. And believe me, this is the fastest way to make a crew member give you the bare minimum in service. The next thing you know, they’re stressed, they dislike the company, and they think the employees are useless and unpleasant. Sounds like a horrible vacation to me, too. Not to mention, that with the decrease in cruise charges, the quality of everything has begun to erode (food, entertainment and staff budgets to name a few areas).
All I’m saying, is that come that first formal night, when I look around the ship and see that over half of the passengers are dressed in dark denim blue jeans, or a skirt so short the only thing you can look at is the cellulite shaking, I know there was a big sale on this cruise, the complaints are soon going to come flying in the door, the scores are going to be low, and it’s going to be a rough week for me and the rest of the gang.
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